Opera 3 has many innovative features to help businesses, one of which is its instant messaging capability, Pegasus Instant Messenger (PIM). PIM is a unique real-time reporting, scheduling and instant messaging tool, designed to address the challenges organisations face when attempting to manage and distribute business information.
PIM automatically distributes real-time, business-critical information based on data held within Opera 3 in the form of a discreet pop-up instant message, whenever something happens that you need to know about.
There are two editions of PIM: Desktop and Enterprise. The Desktop Edition provides entry level functionality, with 5 pre-defined Tasks and a Simple Wizard utility. The Desktop Edition comes as standard with every copy of Opera 3.
The Enterprise Edition caters for more advanced business needs. The Advanced Wizard enables the creation of tasks and timed events, and HTML capabilities enhance the presentation of the information being delivered. The Enterprise Edition is a chargeable upgrade.
PIM combines business management and instant messaging capabilities, which provides customers with a completely new business tool: one which increases productivity. Evidence suggests that when exposed to instant messaging there is a drop of 15% to 25% in the number of e-mail communications, and a corresponding drop in the number of telephone calls. (Corante Research)
The addition of PIM to an organisation delivers a valuable but low-cost resource, one which is on constant alert, running reports to a user-defined schedule and alerting management whenever a business rule is broken or certain events occur. It also provides a live, peer-to-peer, presence-aware system for real-time interpersonal communication.
PIM has many business critical uses, such as escalating overdue invoices to the Credit Control Manager, monitoring stock levels and warning when stock has dropped below its minimum level, and notifying budget holders of information which is outside budgetary control thresholds.
The content of each message is dynamically generated, using real-time data within Opera 3, and is completely up to date. PIM can be easily configured, via a user-friendly wizard and messages can be defined in a variety of ways: by business rules, criteria or timed events.
Where other real-time reporting systems are flawed due to a reliance on e-mail to distribute and carry information to recipients, PIM does not need a permanent web connection. PIM is entirely LAN-based (Local Area Network) and does not support communication outside the firewall. This means that communication through PIM is completely confidential and secure, as well as free of viruses, spam and junk mail.
PIM does not depend on large-scale or costly hardware systems and offers:
Pegasus Instant Messenger (PIM) is a very powerful, but easy to use, business communication framework, which optimises the effectiveness of communications across organisations. PIM produces instant pop-up alerts, which are user-defined and relevant to individual business needs.
Instant Notes provides PIM users with the ability to send ad-hoc messages to other PIM users. Instant Notes contain fields for name, company and telephone, as well as up to 10 customisable tick boxes and a message area for free text. Instant Notes are an ideal replacement for paper-based notes, including Ďwhile you were outí messages.
A user is now able to control how their PIM status is displayed to other PIM users. Where the status is not manually selected and no activity is detected for a number of minutes, the userís status is automatically set to Away. Subsequent activity resets the userís status back to Online. Chat requests are only possible with users that are shown as Online.
When Out of Office is activated, PIM pop-ups are automatically forwarded to a recipient of the userís choosing. Pop-ups are stored for the original user to view upon signing back into PIM, at which time Out of Office is deactivated and the forwarding of pop-ups ceases.
Three different levels of priority are available: low, normal and high. The background colour of pop-ups differs according to their priority (low: green, normal: yellow, high: red), together with the sound played when the pop-up appears and the priority flag on PIM e-mails.
Users can choose how a pop-up appears on their screen, with a choice of slide, fade or none. In addition, the user can select where on their screen pop-ups are displayed. Options allow for positioning on the 4 corners of the screen, as well as the direction in which additional pop-ups are added.
The Advanced Task Wizard allows file attachments to accompany the results in PIM e-mails and pop-ups. E-mail messages contain a file attachment in the conventional manner and pop-ups display a paperclip icon informing the user that there is an attachment. The user can click on the icon, or a new Attachment item on the pop-up menu, to open the file. Published output does not contain attached or linked files.
The Advanced Wizard also allows dynamic recipient selection to be applied to pop-ups, as well as e-mail messages. This allows a data field to be chosen as the dynamic address and allows a user to be selected to receive error or warning messages.
Expired or deleted messages are moved to an archive database. This allows the user to view or re-send expired messages, and it is only when messages are deleted from the Archive that they are permanently removed from the system.
A user can view messages by type (e-mail, pop-up, history, all) and by status (sent, archive).
The PIM Administrator can monitor users, sign out other PIM users and send ad-hoc messages to a logged-in user. Permissions can be defined for each user, enabling the Administrator to restrict the modules a user can report on.