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Services

The customer is king, so you need to deliver excellent customer service.

Opera 3 is suitable for a wide range of service industry sectors such as refrigeration equipment services, security services, vehicle washing machine equipment, IT providers and water cooler businesses.

Opera 3 streamlines your customer contract management, helpdesk functions and communication with engineers on the road, all essential for outstanding service.

It is designed to maintain and renew maintenance contracts with customers. Working with Opera 3 CRM and Sales Order Processing, Service Management can provide end-to-end service and maintenance management, from Quote, Order and Delivery through to Installation, Contract, Service, Breakdown and Billing.

You can also log all activities against a contract, such as site visits and Helpdesk calls, so that you have a complete picture of the contract, for increased visibility.

The investment in Service & Helpdesk Management is a key part in our plans for the future in our customer service division, enabling us to see what calls are to be scheduled and improving our relationships with customers. With our future proposed move to Tablet PCs for our on site engineers, we will strengthen staff communication between engineers and head office, remove unnecessary and sometimes illegible paperwork and help improve the cash flow of our growing, successful business".

Classic Mineral Water

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